6 Ways To Turn Customers Off Your Ecommerce Site!

Posted on 15 March, 2018 by Rachel in

infographic about 6 ways that you can put off customers from using your ecommerce website

banner about 6 ways that you can put off customers from using your ecommerce website
Take Me Straight To The Infographic

If you’re running an Ecommerce website, then you are already aware that your customers are the most important part of your business. There are lots of ways you could, inadvertently, be turning your customers off your site.

Check out the tips below and keep your customers happy.

1) Frustrating Checkout

Your checkout needs to be quick and easy to use. Your customers have already chosen to spend their money with you. Don’t fall at the last hurdle by presenting them with a mammoth form at the checkout.

2) Hidden Calls To action

animated gif with a hand clicking a smartphone and different shopping icons appearing

Don’t make your customer search for the action button they need. If they wish to ‘Add to cart’ For example it needs to be displayed clearly beside the item or at least visibly on the page. If your customers aren’t encouraged, they’ll lose interest.

3) Impossible To Find Products

Fix your search bar to the top of each visible page, make it easy for a customer to find what they what. Can your search enable autocomplete or offer ‘similar’ suggestions?

4) Obscure Navigation

Don’t be vague with your navigation. As an ecommerce site it’s likely that if your customers are shopping, they’re looking for something in particular. Group your products into categories and subcategories to allow your customers to pin point what they want.

5) Forgotten Customer Queries

If your customer feels their query has been forgotten or is not a priority they will go elsewhere. Keep your contact details up to date and respond in a reasonable amount of time to each enquiry.

6) Ignoring Abandoned Carts

Don’t take this abandonment as a negative, is there some reason customers are leaving their baskets at the checkout? Perhaps the delivery charges are higher than expected. Alternatively, you could use the items they’ve shown interest in to target ad’s.

Final Thoughts

Customers are offered more choice than ever online. By operating an ecommerce website, you are not only competing with the high street down the road but on a worldwide scale.

The flip side of this is that you also have a world-wide customer base. Use these tips to take full advantage of the huge customer base there is.

Let us know in the comments section below what worked for you!

What Did You Think Of This Article?

Share Our Inforgraph

You’re welcome to share this infograph on your own websites. All we ask is that you provide a credit by linking back to this page. Click the infograph for a high quality .png.

More Infographs Designed By Web Design Review

infographic about 6 ways that you can put off customers from using your ecommerce website

Who Are Web Design Review?

Our team at Web Design Review research and evaluate web design companies from across the UK. This saves you the time, effort and money doing the research yourself. We have also developed a handy tool so that you can fill in one enquiry form which is then forwarded to the 10 companies we’ve ranked as the best in the country.

Looking For A Web Designer Company?

Read Our Top 10 Review

READ NOW

TRENDING

Receive Quotes From Our Top
Web Design Companies

Save the hassle of contacting every company by completing 1 simple quote form