Google my business is a free tool that businesses can easily use to manage their online presence across Google search and maps.
The tool is relatively new in comparison to Google itself and is already used by millions of businesses and integrated into website builders such as ‘Go Daddy’
Why You Should Claim Your Free Profile?
It allows you to easily amend your business features and what customers will se when you come up in a search. You’re able to change pictures easily and edit opening hours quickly in an emergency to reflect your real time business.
You will need to verify your business
You can easily request a postcard from Google which will come with a verification code. Log back into the account you wish to verify and select ‘verify now’ from the menu and follow the prompts.
Ways To Optimise your ‘GMB’ Listing
1) Name, Address and Phone Number
Incorrect location and contact information can be detrimental to any business but especially a new or small business. Be very careful when filling out your information and be sure to check, recheck and update when necessary.
2) Categories and Attributes
Be thorough when adding categories but try not to over complicate things, use sub categories to keep things simple. When adding tag’s it’s ok to be exhaustive with them, each tag increases your chance of showing up in a search.
3) Add Images
Images are a great way to attract customers. It draws attention to your page. Be sure to add clear and relevant images of either your logo, building location or products. Images can easily be updated with this tool so keep up to date.
4) Add Your Opening Hours
Keep your opening hours accurate. If there is an emergency such as a snow day and you need to close your brick and mortar store, then let your online hours reflect this. Inaccurate hours can annoy customers and send them looking elsewhere.
5) Strive To Get Reviews
Reviews add legitimacy to your business. It shows prospective customers that others are using your site and having a positive experience. We’ll discuss negative reviews below but be sure not to just delete them all!
Dealing With negative reviews
When dealing with negative reviews it’s best to take action as soon as you are aware. Do not delete the review but do reply. Show your customers that you have acknowledged there is a problem and you are willing to go over and above to ensure customer satisfaction. Turn a negative into a positive.
Consider Posting Regular Updates On Your Page
Keep your customers up to date with what’s going on with your business. Tell them about any upcoming events or promotions. This is also a great technique to help your SEO rankings.
Expert Advice On GMB
Check out the infograph below for advice on your page from some industry experts.
Google My Business is an easy to use tool that now has an even easier to use app available to download. It can be used to engage and attract customers and watch your business flourish. Tell us below in the comments section if you think there’s any benefits we’ve missed? How’s GMB working for you?
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